Quizplus :Customer Support Manager

 الوصف الوظيفي

Customer support manager is responsible to lead the team of the customer support specialists by ensuring that clients receive assistance with the technical aspects of products or services. Several duties are also required including but not limited to performance management, training, hiring, documentation and reporting.

Responsibilities:

• Managing the customer support team’s day-to-day functions by providing guidance, training and support. Also, delegating tasks and projects for team members.
• Responding to escalated customer support issues.
• Implementing customer support processes to enhance customer satisfaction.
• Prior to each feature release, informing the team of all the information related to products, procedures and trends.
• Interviewing and hiring new employees
• Overseeing and evaluating the team’s ongoing efforts.
• Proactively reaches out to customers to provide support and ensure renewals and retention of customers.
• Ability to present and train on the entire product, understand customers real requests, guide them on the platform and keeping the customers fully engaged.
• Ensures that the team responds in a timely and accurate manner to calls, ensuring that questions and concerns are treated in a respectful and professional manner.
• Communicates and explains the value of the platform and ensures customer user adoption.
• Ensuring the customers satisfaction 100%.
• Documenting and reporting daily tasks.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Skills and Qualifications:

• Excellent knowledge of English language, both written and verbal
• Quick problem solver
• Ability to deal with customers at all levels
• Ability to multi-task
• Relationship builder

Work experience:

• Minimum of 5 years of experience in customer support role
• Experience using JIRA preferred
• Recruiting and building a team, managing performance, people-management experience.

تفاصيل الوظيفة

المسمى الوظيفيCustomer Support Manager

آخر موعد للتقديم20 - Oct - 2022

المكانرام الله والبيرة

نوع الوظيفةدوام كامل

المستوى المهنيإدارة

الراتبN/A

الدرجة العلميةالبكالوريوس

الخبرة5 Years

آلية التقديم

If you are interested in this position, please submit your resume to the email address (jobs@quizplus.com) titled "Customer Support Manager". 

Only qualified candidates will be contacted. 

ProGineer Technologies : Customer Support Manager

 

الوصف الوظيفي

Company Description

ProGineer Technologies is a leading outsourcing company that provides a multitude of Software Services spanning the complete software development cycle.

Job Description

• Manage customer support team day-to-day functions; software, testing, and customer project management.
• Provide 1st level of support and training to the field application engineering team.
• Work closely with the R&D application engineering team to ensure customer satisfaction.
• Identify and manage resource requirements, required skill sets, training plans, quality reviews, documentation and weekly meetings required for project execution.
• Improve customer relationships by providing timely and accurate responses to their inquiries.
• Maintain and update a database of project-related documents.
• Work closely with sales account team and technical teams abroad.
• Understand customer issues/needs, often in a pressurized environment while summarizing and documenting the key points.
• Issue weekly project summaries, raise flags, and manage escalations.

متطلبات الوظيفة

Qualifications

• Bachelor’s degree, preferably in electrical engineering, communication engineering, computer science, or a related field.
• Proven experience working in a customer support position.
• Proven experience with embedded hardware and software development.
• Excellent leadership and interpersonal skills.
• Great communication competence to set up and manage teams from different functions and areas. High collaboration sense to lead/supervise/ plan and organize resources to achieve customer project targets.
• Outstanding verbal and written communication skills, fluent in English: speaking, reading, and writing.
• Experience in project management on both HW/SW tools, familiar with project management of iterative and agile development -> Advantage.
• Technical background - preferred experience with Wi-Fi / CPE-related technology -> Advantage.

تفاصيل الوظيفة

المسمى الوظيفي : Customer Support Manager

آخر موعد للتقديم : 07 - Jun - 2022

المكان : رام الله والبيرة, نابلس

نوع الوظيفة دوام كامل

المستوى المهني : مبتدىء

الراتب : N/A

الدرجة العلمية : البكالوريوس

الخبرة : 1 Year

آلية التقديم

Additional Information

IMPORTANT:
Due to the high volume of applications we receive for our job openings, all candidates are encouraged to write to us when applying why they think we should consider their application and why they think they are suitable for the job.

1. It is highly recommended to answer the following screening question when filling the application: "Kindly list the job skills you have that are relevant to the job qualifications/requirements stated in the job post."
2. Remember to provide your scale (0-10) on each required qualification.

This would increase their chances of being interviewed.

Good Luck!

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