Qcom : Customer Service Representatives

 الوصف الوظيفي

Qcom, Ramallah.                             (3-11PM Afternoon Shifts only.) No remote work.

A business consultancy company that offers outsourcing solutions, is looking to hire dedicated, fluent English speaking Customer Service Representatives for a service contract from the United States.

 

Job Title: Customer service representative.

Type of Contract:  Full Time (8 hours) 5 days a week. Monday-Friday

Level of education: High school diploma, English proficiency is a must.

 

Work location: Ramallah, Betuina near the New Lutheran School. Engineering Center Building. 

** NO REMOTE WORK OPTION AVAILABLE***

 

Working Hours: 8 Am - 4 Pm Eastern United States time/ 3 Pm - 11 Pm local Ramallah time.

*Could be flexible to a + - 1 hour range.

 

 ***THIS IS A PM JOB LOCAL RAMALLAH TIME**.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Job Requirements:

1. Proficiency of the English language written and spoken.
2. Attention to detail.
3. Organization.
4. Strong communication skills.
5. Strong ability to work under pressure and volume. 
6. Good Computer, skills and knowledge of email and basic software’s (Voice / IP Phones/Faxes).
7. MS office proficiency required.

Job Duties:

Main duties: Generating and requesting (sending request) files based on the request lists of the US company, then uploading/ following-up on said files until they are received, or the file is closed.

 

In order to complete what is mentioned above the CSR rep. will have to deal with Email, Fax, Phone calls, and the internal software of the US based company, on a daily routine like manner.

تفاصيل الوظيفة

المسمى الوظيفيCustomer Service Representatives

آخر موعد للتقديم02 - Nov - 2022

المكانرام الله والبيرة

نوع الوظيفةدوام كامل

المستوى المهنيمبتدىء

الراتبN/A

الدرجة العلميةدبلوم

الخبرةNo Experience

آلية التقديم

Interested Candidates are to send a CV to HR@Qcom.ps and three References: 1 Educational, 2 Personal.

 

All Hires will formally sign 2 documents before officially working, a formal employment contract signed before starting, that becomes solidified after a 3–6-month trial period, and a formal NDA highlighting the protected information under US and Palestinian Law that we will be dealing with.

Thank you for your interest in this position, Only short listed candidates will be contacted due to the volume of received CV’s.

Logitude PS : Customer Support Representative

 الوصف الوظيفي

Logitude is the development center of Logitude World, which is a state of art Freight Forwarding SaaS solution used in more than 80 countries worldwide (www.logitudeworld.com).

 Logitude’s cloud solution encompasses the latest freight management software for optimal functionality, covering the full freight forwarding lifecycle. The easy-to-use freight forwarding system consists of several freight forwarder software modules.

Our company is growing rapidly, and so is our Customer Support team. We are looking for a Customer Support Agent to join our amazing team.

As a Support Agent, you'll play a vital role in delivering a great customer experience. You will also represent customers in front of the different internal departments.

جميع الحقوق محفوظة لموقع جوبس.

متطلبات الوظيفة

Responsibilities:

• Serving as the customers’ first point of contact.
• Handling all customer inquiries and technical troubleshooting issues including product training, account settings, bug reporting, and more.
• Providing a great customer experience, handling issues with expertise and kindness.
• Working across multiple internal teams (Development and Product Management) to resolve customers’ outstanding issues in a timely manner.
• Proactively identifying clients’ repeated issues or requests that are not resolved.
• Establishing knowledge and process information to provide a great customer experience.
• Helping to maintain a consistent SLA / response time and a good customer satisfaction rating.

Qualifications:

• BA degree
• 1 year of experience in customer support, fresh Graduates are welcomed to apply.
• Excellent English writing and speaking is a must

 Skills:

• Excellent troubleshooting, analytical thinking, and problem-solving skills
• Ability to work independently in a multitasking environment
• Excellent communication skills
• Able to organize & schedule work effectively
• Solution-oriented, innovative & hardworking
• Team Player
• Dependable, flexible, self-motivated

تفاصيل الوظيفة

المسمى الوظيفيCustomer Support Representative

آخر موعد للتقديم10 - Aug - 2022

المكانرام الله والبيرة

نوع الوظيفةدوام كامل

المستوى المهنيمبتدىء

الراتبN/A

الدرجة العلميةالبكالوريوس

الخبرةNo Experience

آلية التقديم

Qualified candidates should send their CV to jobs@logitudeworld.com

Please specify the Job title in your email subject and be sure to attach your resume.